Patient Satisfaction Improvement

When evaluating your Environmental Services department, Patient transport or other service department, the key to developing an improvement plan is a comprehensive department assessment. Fanelli Solutions’ Assessments provide his clients with a zero based staffing plans, comparisons to benchmarks, equipment plans and more.
Our comprehensive assessments define the services you expect […]

After a plan is developed, Fanelli Solutions is there to help you and the operators to implement the recommendations. At Fanelli Solutions, our goal is to ensure our improvement plans are implemented and effective.
Implementation assistance can take on many forms. From training your current managers, to providing transitional leadership, Fanelli […]

At Fanelli Solutions we consider every interaction with clients’ managers a teaching opportunity. Our mission includes the development of Environmental Services managers to provide better leadership for their employees.
During our assessment and implementation phases, we work closely with your managers to educate them and help them understand the logic […]

At Fanelli Solutions, we understand how important HCAHPS scores are in this competitive healthcare environment. We know that today’s educated consumer is researching providers’ satisfaction scores before deciding where to go. When market share and reimbursements are impacted by scores, clients need to know they are doing all […]